Privacy Policy

Privacy Policy

Urban India Healthcare ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbanindiahealthcare.com and make purchases.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Register an account or place an order (name, email, phone number, shipping address)
• Subscribe to our newsletter
• Contact us via the contact form or WhatsApp
• Leave a product review

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing patterns through cookies and similar technologies.

How We Use Your Information

• To process and fulfill your orders, including shipping and delivery
• To send order confirmations, shipping updates, and delivery notifications via email, SMS, or WhatsApp
• To process payments through Razorpay (our payment gateway partner)
• To respond to your inquiries and provide customer support
• To send promotional offers and newsletters (only with your consent)
• To improve our website, products, and services
• To detect and prevent fraud

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. We use:

• Essential cookies: Required for site functionality (cart, authentication)
• Analytics cookies: Google Analytics to understand site usage
• Marketing cookies: Meta Pixel for advertising optimization

Data Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

• Payment processors: Razorpay for secure payment processing
• Shipping partners: Delivery services to fulfill your orders
• Analytics providers: Google Analytics and Meta for site improvement

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for 7 years for tax and accounting purposes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: Urbanindiahealthcare@gmail.com
• Phone: +91 7497902136
• Address: 52, City Complex, Sugamau Road, Indira Nagar, Lucknow, UP 226016

Last updated: May 2026